External Assistance
If you have any queries concerning the scheme or the benefits to
which you are entitled as a member, please contact the scheme administrator.
Dispute Procedure
If you have a complaint relating to the scheme, you should first contact the scheme administrator. If the complaint is not resolved, there is a formal procedure to settle any disagreements fairly. The administrator will be able to advise you of the procedure.
The Money and Pensions Service
Set up by Government, the Money and Pensions service brings together Pension wise, The Pensions Advisory Service and the Money Advice Service. This means that if you need free and impartial pensions guidance or would like to access a range of modelling tools you can do so in one place.
https://moneyandpensionsservice.org.uk
For general enquiries, please contact:
contact@singlefinancialguidancebody.org.uk
Phone: 01159 659570
The Pensions Ombudsman
The scheme falls within the jurisdiction of the Pensions Ombudsman, to whom complaints and disputes may be referred, normally after they have first been investigated by TPAS. The Ombudsman’s role is to investigate and determine complaints or disputes of fact or law in relation to occupational pension schemes. The Pensions Ombudsman can be contacted at the following address:
The Pensions Ombudsman
11 Belgrave Road, London, SW1V 1RB
Tel: 0207 834 9144
Website: www.pensions-ombudsman.org.uk
The Pensions Regulator
A regulatory authority exists to oversee the operation of pension schemes. The Pensions Regulator (TPR) can intervene in the running of pension schemes where trustees, employers or professional advisers have failed in their duties. Its aim is to ensure that the money invested in occupational pension schemes is safe. TPR can be contacted at the following address:
The Pensions Regulator
Napier House, Trafalgar Place, Brighton, BN1 4DW
Tel: 0345 600 1011
Website: www.thepensionsregulator.gov.uk
The Pension Tracing Service
The Department for Work and Pensions (DWP) operates the Pension Tracing Service, for use by individuals who have lost track of their pension benefits earned from previous employments. This can particularly happen where businesses close down, relocate or change ownership. If you have such a problem, you can contact the Pension Tracing Service at the following address:
The Pension Tracing Service
The Pension Service, Tyneview Park, Whitely Road,
Newcastle upon Tyne, NE98 1BA
Tel: 0845 606 0265
Website: www.thepensionsregulator.gov.uk | www.thepensionservice.gov.uk